Content must be based on a genuine, first-hand customer experience with the store. Non-patrons or customers with a conflict of interest, including current and former employees, competitors, investors or owners should not leave content, including reviews and photos, for that store. Content, which is suspected to be fraudulent will be removed, if available evidence supports the case for removal.
For your safety, content containing phone numbers, email addresses, physical addresses, social security numbers, social media accounts, or any other information considered personally identifiable will not be published.
Content must pertain to your personal experience with a specific store (e.g. quality of items ordered, value for price). Only content containing relevant store content will be posted. This is to ensure that merchants do not receive negative commentary for issues (e.g. delivery related) that were outside of their control.
The following comments are considered delivery-related (and therefore not relevant to the merchant):
Courier / Delivery feedback
Arrival time
Special instructions not followed
The following comments are considered CIGNUL platform-related (and therefore not relevant to the store):
Order canceled / not delivered
Special instructions not followed
Issues placing order
Refund/Payment issues
Platform Fees
Issues with CIGNUL website or CIGNUL app
Content not relevant to the store may not be published.
If you experienced a delivery-related or CIGNUL platform-related issue, please see the following pages or visit our Consumer Help Center for resolution:
For faster resolution on delivery issues, use CIGNUL’s Contact Page.
Your content should reflect your personal experience as a genuine customer of that location. Content which is suspected to be fraudulent will be removed. Content containing promotional content or external links are considered spam and will not be published.
At this time, CIGNUL prohibits direct content solicitation from merchants. Stores should not request ratings, reviews, photos, or other content directly from customers or offer incentives in exchange for content, as this constitutes a conflict of interest. Content which is suspected to be in connection with solicitation will be removed.
Profanity of any kind, including mild profanity, acronyms, and profane symbols or emojis is not allowed. Please keep content appropriate for all members of our community.
Community members are expected to exhibit respect toward everyone in the CIGNUL community. Content that is dehumanizing, discriminatory, hateful, or bigoted, that threatens or advocates for harm, or that constitutes harassment, intimidation, or bullying is unacceptable and will not be published. CIGNUL does not tolerate discrimination on the basis of race or ethnicity, religion, disability, age, nationality, sexual orientation, gender, or gender identity.
Sexually explicit content will not be posted, regardless of intent. This includes reviews and photos that contain unwelcome or inappropriate sexual content, allusion to sexual acts or activities, emojis, etc. Please keep submitted content appropriate for all members of our community.
The safety of our community is extremely important, and we’re firmly committed to ensuring that everyone can The safety of our community is extremely important, and we’re firmly committed to ensuring that everyone can use CIGNUL safely and reliably. Any behavior that threatens or undermines the safety of our community is not tolerated. These include, but are not limited to, any behaviors that risk harm to people or property; acts or expressions that are physically or verbally threatening; and direct or implied threats of violence. CIGNUL retains the right to take any action(s) deemed appropriate, including CIGNUL account termination and reports to law enforcement.
The following is not allowed on our platform: Any commentary or photos that are viewed as supporting terrorism, terrorists and organized hate, any mention of a terrorist group or organization, any content that leads to radicalization or proclamation of a violent mission or recruitment. CIGNUL retains the right to take any action(s) deemed appropriate, including CIGNUL account termination and reports to federal agencies or local authorities.
Content should be based on your experience with a specific store. CIGNUL is not meant as a forum for general political or social commentary. Off-topic content will not be published.
CIGNUL reserves the right to remove any content otherwise deemed inappropriate or offensive.
At Cignul, we combine the finest cigars with the ultimate convenience of delivery. Experience the luxury of premium cigars without the hassle.
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